Every electronic device has its little glitches and problems from time-to-time. One of the most common errors to occur on the PS Vita happens when downloading videos. Users are told via a pop-up dialogue box that the copyright protection information for their recently downloaded film purchase or rental is not valid.
This error means that the downloaded content cannot be played, which is especially annoying if the purchase in question is a rental copy, which is due to expire in the next few days, etc. However, we are pleased to announce that Mini Gamers has researched this issue, and has found a simple solution that should solve the problem relatively quickly. We have also compiled a step-by-step guide on how to solve this issue, which we hope will be helpful, and we have also attempted to answer a few questions that you might have about this issue:
Why does this error occur?
According to Sony, this error occurs when the PS Vita system needs certain user-permissions like video or music usage to be activated or deactivated on the system.
Sometimes this error can occur when trying to download content onto a new memory stick, or if a user has two PlayStation devices which share one account (like a PS4 and a PS Vita, for example), where the downloaded content can only be used on one device, but sometimes this error can occur randomly without a known cause.
How can this error be solved?
In order to solve this problem, users must reset the user-permissions on their console. This sounds complicated, but is actually easy. The following steps will help you to activate and deactivate the user permissions correctly:
1. Go to Settings.
2. Select the PSN tab.
3. Select the System Activation tab.
4. Select the Music/Video Playback option.
5. Select the DEACTIVATE option.
(this is very important, as selecting 'activate' will not work at this point.)
6. [OPTIONAL STEP If you have other purchased videos stored in your PS Vita*] :
If you have bought other films from the Playstation Store, which you know played correctly before this error, select one of these films and try to play it. The selected film should now also display the same error code - "The Copyright Protection information is not valid."
*NB: If you have only rental films stored on your memory stick, please skip this step and move on to Step 7.
7. Turn off the PS Vita. Wait approximately 5 seconds and then turn it on again.
8. Go to Settings.
9. Select the PSN tab.
10. Select the System Activation tab.
11. Select the Music/Video Playback option.
12. Select the ACTIVATE option.
13. Go To Videos.
14. Select the film that had the error. It should now play normally.
My Vita video download STILL doesn't work!
What can I do now?
If you have followed all the steps above correctly, your problem should now be solved in most cases. Nevertheless, if you are still experiencing problems after reading this guide, then your PS Vita may require additional support to get it working again.
PlayStation Support can be contacted on the following number: 0844 736 0595 (UK customers only), and should be able to help you within 48 hours of your enquiry. Alternatively, you can email them: networksupport@uk.playstation.com.
Please note, if you live outside of the UK, the correct contact information for your country can be found HERE.
We hope you have found the above information both useful and informative, and that it has helped you to resolve your video playback issues.
Do you have any additional advice or comments that you wish to share with other readers about this problem? Why not leave us a comment and let us know. Mini Gamers loves to hear from you!
